Purveyors of distinctive wine labels
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Frequently Asked Questions
1. How long will it be before I receive my custom wine order?
2. Will I be sent a proof of my labels?
3. Can I change the size or color of a label?
4. Can I get my photograph or logo scanned onto a label?
5. Is your on-line ordering system secure?
6. What methods of payment does Atwater Estate Vineyards accept?
7. Do I need to pay sales tax?
8. Can I get labels printed in languages other than English?
9. Do you ship internationally?
10. What will happen if there is an error with my labels?
11. Does Atwater Estate Vineyards have a refund policy?
12. Can I purchase labels only, without purchasing the wine?
13. How do you select the wine on your wine list?
14. Can I purchase a sample of the wine before I order a large quantity?
15. Can I obtain a sample label before I place an order?
1. How long will it be before I receive my custom wine order?
Orders require up to a week for processing, plus shipping time.
2. Will I be sent a proof of my labels?
We do not include a proof as part of our standard service for basic Custom Text Labels. However, all of our other label options do include one proof, and that will be emailed to you as a PDF.
3. Can I change the size or color of a label?
Yes. Any of our labels can be modified to your specifications although there are sometimes additional charges involved.
4. Can I get my photograph or logo scanned onto a label?
Our Custom Image Labels, Full Custom Design Labels, and Submit Your Own Design Labels include the option to upload an Image. This image could be a photograph, a logo, or any other graphic file. If you select one of these labels, during the check out process you will be provided with away to upload the image.
5. Is your on-line ordering system secure?
Yes.
6. What methods of payment does Atwater Estate Vineyards accept?
We accept Mastercard, Visa, Discover, and American Express.
7. Do I need to pay sales tax?
We collect sales tax where applicable. Our online order system will calculate sales tax when necessary, based on the ship-to location.
8. Can I get labels printed in languages other than English?
Yes. Just submit the text exactly as you want it to appear on the label. Be sure to include all accent marks where applicable.
9. Do you ship internationally?
No.
10. What will happen if there is an error with my labels?
In the unlikely event we have made an error with your custom labels, we ship you replacement labels as soon as possible. Please contact us immediately if you spot an error on your labels.
11. Does Atwater Estate Vineyards have a refund policy?
Yes, we guarantee your complete satisfaction.
12. Can I purchase labels only, without purchasing the wine?
Yes. Our label partner Stoney Creek Wine Press provides this service. CLICK HERE to visit this website.
13. How do you select the wine on your wine list?
We carefully select the wines for our custom label program from our regular selection of wines. When you order from us, be assured you're getting a great tasting wine at a fair price.
14. Can I purchase a sample of the wine before I order a large quantity?
Yes, we will be happy to sell you one or more bottles of wine for you to sample. This option is available on the website.
15. Can I obtain a sample label before I place an order?
Yes, we will be happy to mail you a sample personalized label for you to review.